Terms & Conditions

Return Policy Overview

• Unused Merchandise may be returned with the original tags attached along with a copy of the packing slip, invoice or sales receipt.

• Returns are accepted up to 30 days from the date of purchase. A credit will be issued to the original credit card for the item(s) amount, less shipping. You will receive an email notification when your credit has been processed.

• Standard bank processing time is 1-2 weeks for a credit to be reflected in your available balance once you have received the email notification.

• Pactimo does not supply a return label.

See more information about Returns


• Due to the seasonality of merchandise, we are not able to accommodate all exchanges but will do our best to get you the gear you’re looking for.

• If you require a different item/ color/ size, please place a new order to make sure you receive the item you desire while it’s still available; your credit card will be credited for any item(s) that you return to us (see above for return details).

• Pactimo does not supply a return label.

Repair Policy Overview

• Custom and Retail Merchandise has a lifetime warranty, baring normal wear and tear. 

• Contact us if you have a garment that you feel has underperformed.

• See Our Lifetime Warranty for more information.

Return Shipping

• Packages must be returned pre-paid: C.O.D. Deliveries will not be accepted.

• Return items via FedEx – Insured, UPS - Insured, or Parcel Post - Insured. We cannot be responsible for items that do not arrive at our facility.


• Orders placed after 9 am (GMT) will be fulfilled and shipped the following day.

• Orders placed between 9 am (GMT) Friday and 9 am (GMT) Monday will be fulfilled and shipped on Monday afternoon.

• Subject to change due to holidays or other unforeseen circumstances.

Made-to-Order & Jersey for a Cause items (requiring 12-16 days for delivery) not applicable.


Call us directly on 028 9073 0179. Monday – Friday between 9 am and 4 pm GMT or email customerservice-uk@pactimo.com.