PACTIMO REWARDS(0)  |  FREE SHIPPING ON £70+ ORDERS  |  +44 028 9073 0179   NEED HELP?  “US “British

Start a Return or Exchange

Return merchandise authorization 

1

Enter your Order # and Email Address Above 

This will allow you to pull up the order and begin the return/exchange process by submitting a Return Merchandise Authorization (RMA).

If requesting an exchange...
Please indicate desired size and/or color in the comments field.


2

Watch for an email from us

Please allow 1-2 business days for the RMA to be approved.

Once approved you'll receive an email from us with your RMA #.

 


3

Send your garment(s) back

Make sure to include the RMA# on the shipping label or package and send your return or exchange garment(s) to:

Pactimo
Attn: Returns
RMA #
25-27 Edward Street
Portadown, Co.Armagh
BT62 3NE


4

Once we receive your garment...

Please allow up to 3-5 business days for us to process your return or exchange.

If sending in a return, a credit will be issued to the original credit card for the item(s') amount, less the original shipping costs. You will receive an email notification when your credit has been processed. 

If sending in an exchange, we will process your returned item and send you the new garment.


    If you need additional assistance, call us directly on 028 9073 0179. Monday – Friday between 9 am and 4 pm GMT or email customerservice-uk@pactimo.com.

     

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