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Returns & Exchanges

Returns/Refunds

We are happy to accept your returned garment so long as it is unworn, unwashed and in new condition with the tags attached.

All returns must be made within 60 days of the original purchase date.

Please allow 3-5 business days upon arrival of your returned item(s) for us to process your return and for your refund to occur.  A credit will be issued to the original methods of payment for the item(s) amount.  You will receive an email notification when your refund has been processed.

Up to 14 days upon receipt of your order with Pactimo you can request from us a pre-paid postage label to attach to your parcel and drop off at your local Post Office, or Royal Mail collection site, in the UK.  In order to do this please complete the returns process and receive an RMA number for your return. You must return the item in the same packaging that you received it, and follow directions on the returns notification which details the address for returns.

Start Your Return »  

Exchanges

We will gladly exchange your purchased garment for the same item in a different size or color so long as it is unworn, unwashed and in new condition with the tags attached.

(If you decide you would like a different garment altogether, you will need to send back your item back as a return. We will refund your order. Then you can place a new order for the garment you desire.)

Please allow 3-5 business days upon arrival of your exchanged item(s) for us to process your exchange and for the new item(s) to be shipped.

Start Your Exchange »

Cancellations

You may cancel your order for any reason up to 30 days on which you receive the shipping confirmation by contacting customerservice-UK@pactimo.com  We will refund the charge for your order, including the cost of delivery.

If you would like to change the size/color of a product(s), please contact Customer Service to cancel the order. As you will need to place a new order for the desired size/color. 

 

 

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